California Coast Credit Union will upgrade and modernize its digital banking user interface with new functionalities through a partnership with digital banking provider Kony DBX.
Using Kony DBX’s technology, California Coast Credit Union will deploy a more personalized and individualized digital banking experience for its 175,000 members.
“We were seeking technologies that allowed Cal Coast to stand out,” CCCU’s Chief Information Officer Angela Moran said. “Our goal is to serve our members in a way that more authentically reflects our brand and our commitment to them. Kony DBX was the obvious choice for us. They stand apart in their ability to put us back in control of our innovation roadmap while allowing us to harness the full power of technology to best serve our members.”
The credit union, which has more than $2.5 billion in assets, serves customers in San Diego and Riverside Counties.
“We always consider member service our highest priority,” Moran said. “We are constantly pushing the envelope to stay one step ahead of the technology curve. We look at every tool available to help us deliver on our mission to simplify the lives of our members and help them achieve financial prosperity.”
Kony DBX helps banks and credit unions deliver digital experiences to customers across every point of interaction.
“From Kony’s perspective, our job is to help financial institutions revolutionize digital banking services in a way that fits their unique brand. No two organizations are the same, so why should their digital banking look the same?” Jeffery Kendall, senior vice president and general manager at Kony DBX, said. “Today, we are in an age where one-size-fits-all solutions are holding back financial institutions and preventing them from controlling their own destiny.”
Kendall said his company is looking forward to working with the California Coast Credit Union.
“Their commitment to innovation – paired with their dedication to delivering superior customer service – makes them a great partner. Their in-house IT knowledge and capabilities will allow them to get the absolute maximum benefit from the many features and enhancements offered through Kony DBX,” he said.