Sens. Kim, Warren seek answers on changes to CFPB complaint portal

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By Dave Kovaleski  |  July 21, 2026

U.S. Sens. Andy Kim (D-NJ) and Elizabeth Warren (D-MA) are seeking answers from the Consumer Financial Protection Bureau (CFPB) about recent updates to the CFPB Consumer Complaint Portal. The senators said the new portal has made it more difficult for consumers to submit complaints. They also expressed concern that the changes were made at the urging and to the benefit of credit reporting companies, and at the cost of consumers. “Instead of spending time strengthening the CFPB – an age...

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