CFPB making changes to consumer complaint portal

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By Dave Kovaleski  |  June 26, 2026

The Consumer Financial Protection Bureau (CFPB) is making changes to its consumer complaint portal.  Among the changes, the CFPB is: Revising its Portal Manual to ensure that credit reporting agencies follow a standardized process in addressing complaints. Enhancing identity protections. Aligning the complaint process to statutory obligations. Focusing resources on complaints that warrant a substantive response. Educating consumers about how to address errors on their credit...

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