Digital asset industry infrastructure company Silvergate has noted it would provide comprehensive customer support to enable customers to conduct certain activities outside traditional banking hours.
The 24-hours-a-day, seven-days-a-week initiative would also be available across access channels, including online banking and the company’s real-time payments platform, the Silvergate Exchange Network (SEN).
“Silvergate is committed to solving problems for its customers,” Silvergate Chief Operating Officer Kate Fraher said. “We already offer real-time payments with 24/7 availability, and now we’re proud to offer support around the clock to give our customers confidence as they conduct their banking activities when it’s most convenient for them.”
Silvergate recently maximized payment processing windows, enabling more time to conduct wire transfer payments and foreign exchange (FX) activities, including pricing and executing FX trades.
“Offering a superior payments platform is only part of the equation,” Fraher said. “Increased access to the high-touch support our customers know and expect is critical to success in the digital assets industry, which operates without time constraints or geographic barriers.”
Silvergate officials said that the company is helping the rapid growth of digital asset markets while also reshaping global commerce for a digital asset future.