PNC Bank, a member of the PNC Financial Services Group, one of the largest diversified financial services institutions in the United States, recently launched a new mobile banking app.
“Our new mobile app puts clients at the center of the experience,” Alex Overstrom, PNC head of Retail Banking, said. “We’ve created a flexible platform that allows clients to manage their money, their way. By combining modern design, integrated rewards and advanced technology, we will deliver a more personalized and complete mobile banking experience.”
PNC’s updated app is based on customer feedback and has a cleaner streamlined interface with improved navigation and embedded generative AI capabilities. It has faster load times compared to the previous app, and customers can organize and prioritize accounts, adjust the dashboard, and select display and language preferences.
PNC is introducing the new app in phases. All customers should have the new app by the end of summer and will automatically receive the new app through the Apple App Store or Google Play when it becomes available.
The mobile platform serves 8 million customers and 150 million monthly sessions. Use increased 8 percent year-over-year during the first quarter, and PNC expects the new app will accelerate adoption.